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Returns Policy

Rehandling Charges

All returns are subject to a rehandling charge based on product category. Goods must be in perfect, saleable condition in original unopened packaging.

Product Rehandling Charge
Boilers5%
Boiler Accessories10%
Radiators10%
Koratherm30%
Eco Flat30%
Eco Style30%
Cast Iron20%
Classic Columns30%
Towel Rails20%
LST Covers30%

Please Note

  • Opened or resealed boxes are strictly not accepted for return.
  • Perfect saleable goods only accepted for return.
  • Special orders: cancellations or returns not accepted.
  • All goods for return strictly at our discretion.
  • Items refused on delivery will incur rehandling at the above rates.